Privacy Policy & Cookies
Bónus Certo - Mediação de Seguros Lda values customer trust, respects their privacy, and is always concerned with keeping their personal data safe and confidential.
The website www.bonuscerto.pt is a platform to share all services provided by Bónus Certo - Mediação de Seguros Lda, NIF 514420928, headquartered at Avenida Visconde de Valmor 73C, 1050-239 Lisbon, Portugal.
The processing of your personal data allows the development of proposals and the direct marketing of the solutions presented, the creation of more interesting content, and the maintenance of this website to make your visit as intuitive, functional, and pleasant as possible.
By browsing the website www.bonuscerto.pt you are consenting to the terms described in this Privacy Policy. If any questions arise, you can contact us via e-mail at geral@bonuscerto.pt.
This Privacy Policy establishes how the website www.bonuscerto.pt uses the personal data of its users.
The entity responsible for handling personal data
This website and its Privacy Policy are managed by Bónus Certo - Mediação de Seguros Lda, hereinafter abbreviated Bónus Certo, NIF 514420928, headquartered at Avenida Visconde de Valmor 73C, 1050-239 Lisbon, Portugal. General contacts: phone (+351) 211 315 561 (call to national fixed network) or e-mail geral@bonuscerto.pt.
Principles and Best Practices
With the entry into force of the General Data Protection Regulation of the European Union (EU 2016/679), Bónus Certo determines on this page the purposes and means by which user data is processed, putting into practice all measures of applicable security. The processing of personal data is done in a lawful, loyal and transparent way. At any time, the customer or potential customer may change their privacy preferences by contacting us via post or electronic mail.
How your personal data is collected
The personal data collected and processed by Bónus Certo are only those you voluntarily, expressly, and unequivocally consent to and submit in the forms presented on the website www.bonuscerto.pt.
Contact forms: when a visitor or customer requests clarification, a contact request, a simulation request, or another through the form boxes on this website, the data strictly necessary for the appropriate response (displayed in the respective form) are collected.
Cookies: small text fragments with relevant information sent to your browser when accessing the website. There are two types of cookies: functional and mandatory, allowing visitors to use the website's main features; metrics and performance (also called non-essential cookies) to store information about how visitors interact with the website. Using non-essential cookies provides information to improve the visitor's experience, for example, memorizing the preferred language, facilitating the next visit. Cookies also allow the website to recognize the device used for access (desktop, laptop, tablet, mobile). Cookies only retain information related to your preferences, not revealing personal data. You can disable cookies in your browser to any website at any time. Suppose you do not want the activation of non-essential cookies during your visit to www.bonuscerto.pt, refuse the message displayed in the lower left corner. For more information about cookies, see aboutcookies.org.
Google Analytics: www.bonuscerto.pt uses Google Analytics to understand how visitors interact with their website, registering anonymous information such as which pages are visited more often, which buttons are frequently clicked, the time of the day when the website has a higher number of visitors, the type of device used for access, etc. Google Analytics primarily uses first-party cookies to report on visitor interactions on the website. Users can disable cookies or delete any individual cookie. Google Analytics also collects IP addresses to provide and protect the security of the service and to give website owners a sense of what country, state, or city in the world users are coming from (also known as "IP geolocation"). Google Analytics data is retained for 26 months.
What kind of personal data can be collected
The data requested by Bónus Certo and provided by the visitor or customer when sending a message through the contact forms available on our website to request a telephone contact — name, surname, telephone or mobile number, time preference, indication if you are already our customer and, if so, VAT number;
The data requested by Bónus Certo and provided by the visitor or customer when sending a message through the contact forms available on our website — name, surname, e-mail, indication if you are already our customer and, if so, VAT number;
The data requested by Bónus Certo and provided by the visitor or customer when sending a message through the contact forms available on our website to request information or insurance simulation — name, surname, e-mail, telephone or mobile number, indication if you are already our customer, VAT number, date of birth, zip code, among others (depending on the type of insurance requested);
Information needed and shared by the visitor or customer in any personalized message sent through the contact forms available on our website, via e-mail or chat and from which a solution, simulation, or service provided by Bónus Certo may arise;
Information about the interaction and use of the website by visitors — may include IP addresses, preferences, languages, pages visited on the website, pages from which you arrived at the website www.bonuscerto.pt, clicks, time spent and use, scrolling, searches, information about the browser used to access the website, the device used, and technical problems that may occur while using the website.
All legitimate and mandatory data collected through a form are indicated with an asterisk (*), i.e., personal data necessary to provide our services, correspond correctly and effectively to what the user requests, and comply with legal requirements.
For what purposes your personal data may be used
The data collected and processed by Bónus Certo is used to:
Run this website;
Analyze how the website is operating and understand how visitors interact with it;
Maintain and develop this website to improve its operation and manage its content in a way that is appropriate, useful, and pleasant;
Customize services;
Provide information and content of interest to the visitor or customer;
Impact the public through advertisements from our company — after visiting our website, when browsing other platforms such as social networks, Google, and other partners of these networks, advertisements created by Bónus Certo may appear to reach potential customers who may be interested in our services;
Add to Bónus Certo contact list to communicate with the visitor or customer who has contacted Bónus Certo through a form or via direct e-mail;
Process the user's request;
Communicate with the customer about the status of their request/process;
Carry out pre-contractual due diligence;
Legal requirements to enter into a contract or carry out a business transaction;
Manage the customer account;
Manage policies;
Follow up on claims processes;
Communicate with professional consultants, insurance companies, and banks for due diligence, presentation, and acceptance of solutions intended or acquired by the client;
Communicate with Bónus Certo service providers to assist;
Communicate with judicial, tax, and regulatory authorities to comply with legal requirements;
Provide user support or support;
Ensure integrity and security of services;
Fulfill contractual and legal obligations.
Links to third-party websites
The website www.bonuscerto.pt may present helpful links that lead to other websites. The privacy policy presented here only applies to the website www.bonuscerto.pt. When accessing third-party websites, you should consult the respective policies.
Why are you getting e-mails from Bónus Certo
There is a reason you are receiving e-mails from Bónus Certo:
For having filled in a contact form presented on the website and, respectively, for obtaining one or several responses via exclusive e-mail and only targeted to match what was requested by the customer or visitor.
How do we keep your personal data safe
Collected data is used when strictly necessary so that the customer or potential customer has the best experience using the website or by direct contact with Bónus Certo. Privacy and confidentiality are priorities in a trustable relationship with each visitor or customer. Bónus Certo is concerned with protecting your data through a platform that employs the appropriate security measures.
Bónus Certo does not sell, distribute or commercially display confidential information from visitors or customers to any third party. In the event of a breach of security, Bónus Certo has to notify the occurrence of a violation of personal data.
However, the transmission of information via the Internet is not completely secure. For this reason, Bónus Certo cannot guarantee that the security measures adopted for the use and transmission of data or information on the website prevent or exclude any risk of unauthorized access or loss of data. In this way, we advise that the computer through which you browse our website is equipped with suitable software that protects it in the transmission and reception of data, such as updated antivirus systems. And that the chosen browser adopts measures that guarantee security in the transmission of data over the network, such as firewall and anti-spam filters.
How long your personal data is kept
Customer or potential customer data is stored for the purposes described above depending on the purpose of the treatment, as legally necessary, or depending on the contractual term, except for shorter time exceptions, such as Google Analytics.
Access, update or delete your data
At any time, the customer or potential customer may exercise their right to access, rectify, update, erase, forget or block their personal data. For this purpose, send a written communication to the email address geral@bonuscerto.pt or by letter addressed to Bónus Certo - Mediação de Seguros Lda, Avenida Visconde de Valmor 73C, 1050-239 Lisbon.
Suppose you have any questions regarding our personal data processing policy. In that case, we are available for any clarification via the e-mail address geral@bonuscerto.pt or by letter addressed to Bónus Certo - Mediação de Seguros Lda, Avenida Visconde de Valmor 73C, 1050-239 Lisbon.
Suppose you are dissatisfied with the use of your personal data or with the response after exercising any of these rights. In that case, you also have the right to file a complaint with your supervisory authority (National Data Protection Commission — CNPD | Av. D. Carlos I, 134, 1º, 1200-651 Lisbon | Tel: (+351) 213 928 400 | Fax: (+351) 213 976 832 | e-mail: geral@cnpd.pt).
Bónus Certo may periodically amend this Privacy Policy. The rights of customers and potential customers will not be reduced without their express consent. Any significant change will be communicated with greater prominence or, if justified, by individual written communication via post or electronic mail.